Complaints Procedure

We understand that there may be times when an installation has not gone to plan, with the nature of the product and complexity of installation, sometimes mistakes happen. Our promise to you is that we will strive to recover this situation within our reasonable endeavours'.

However should there be an occasion when you feel that we have failed to honour our promise, we will do everything possible to ensure that your complaint is dealt with quickly and fairly. The easiest way to complain is simply to give us a call. If your complaint is regarding an installation, please call us on 01442 875130.

Our staff will attempt to provide a prompt response and reply as soon as our
investigations are complete. Our aim is to answer your complaint within 10 working days and we promise to acknowledge your complaint within 5 working days of receipt of your initial complaint. In the unlikely event that your complaint has not been resolved within 4 weeks of its receipt, we will write and let you know the reasons why and the further action we will take. If we cannot resolve the differences between us, we will issue a final response letter.